Alternative channels
Mail, text, and in-person payment instructions
Pay by text
A dedicated this detail was not publicly posted. For a documented text-to-pay enrollment keyword or short code. Victoria’s WaterWise service can send usage and leak alerts, and City alert subscriptions may use text messaging, but the City’s current bill-payment instructions document online InvoiceCloud payments, automated phone payments, ACH bank draft, mail, drop boxes, and counter service rather than text-to-pay.
Mail-in address
City of Victoria, P.O. Box 1279, Victoria, TX 77902. The City’s payment instructions say mailed checks and money orders should be payable for the water bill; do not mail cash.
Counters, drop boxes, and office hours
The principal customer-service location is the Utility Billing Office at 700 Main Center, Suite 110, Victoria, TX 77901. The lobby is open Monday–Friday 8:00 a.m.–5:00 p.m.; the drive-through is listed as operating 7:30 a.m.–5:30 p.m. The office accepts cash, checks, money orders, and Visa, Mastercard, or Discover. Three night-drop boxes are located on the wall next to the drive-through window, in a freestanding box outside the drive-through lane, and on the wall by the rear entrance; the City also lists a blue H-E-B Plus drop box at 6106 N. Navarro Street, collected Monday–Friday by 7:00 a.m. Drop boxes are for checks, money orders, or other items specifically accepted by the City and should not contain loose cash unless the current office instructions expressly permit it.