Municipal Department
City of Waxahachie Utility Billing Department
Serving Waxahachie and the City of Waxahachie water, wastewater, and related utility service area in Ellis County
Population served
The EPA/TCEQ-indexed public-water record for PWS TX0700008 reports approximately 33,021 people served. Current Census city estimates are approximately 50,090 and current indexed water-quality sources vary up to roughly 50,814, so the PWS figure is used as the direct utility-system estimate and the city estimates are contextual.
State system code
FIPS 48
Billing frequency
Monthly, with multiple Friday cycles. Cycle 1 is billed every last Friday and due every second Friday; Cycle 2 is billed every second Friday and due every fourth Friday; Cycle 3 is billed every last Friday and due every third Friday. The customer account's assigned cycle controls the exact bill date and due date.
Provider briefing
How this utility’s billing works
City of Waxahachie Utility Billing Department operates as a municipal department serving Waxahachie and the City of Waxahachie water, wastewater, and related utility service area in Ellis County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block rates with a fixed minimum-use charge. Residential water is $22.39 for the first 1,500 gallons, then $5.90 per 1,000 gallons from 1,501 to 10,000; $6.84 per 1,000 from 10,001 to 20,000; $7.74 per 1,000 from 20,001 to 30,000; $8.58 per 1,000 from 30,001 to 40,000; and $9.72 per 1,000 above 40,000 gallons under the current 2025-26 schedule.. Bills are generated monthly, with multiple friday cycles. cycle 1 is billed every last friday and due every second friday; cycle 2 is billed every second friday and due every fourth friday; cycle 3 is billed every last friday and due every third friday. the customer account's assigned cycle controls the exact bill date and due date., and a typical residential cost reference is Approximately $102.14 per month for 6,000 gallons of combined water and wastewater before solid-waste charges, taxes, or card fees, using the published rates: water about $48.94 ($22.39 plus 4.5 thousand-gallon units at $5.90) and wastewater about $53.20 ($29.67 plus 4.5 units at $5.23). Actual bills vary by assigned cycle, meter increment, other utility charges, and account-specific fees.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential wastewater is a fixed $29.67 for the first 1,500 gallons, plus $5.23 per 1,000 gallons from above 1,500 through 11,000 gallons. The maximum residential dwelling wastewater charge is $79.37. The current public rate schedule does not describe a winter-average calculation, so wastewater is represented as a direct usage-based charge unless the account has a specific City adjustment.
Meter and infrastructure notes
The City identifies a Meter Department and meter technicians who perform reads, rereads, and investigations, and customers can request a meter-related review. The reviewed current City pages do not disclose the residential meter vendor, whether the network is AMR or AMI, transmission interval, or route calendar. Exact technology and schedule are therefore not publicly stated pending a current City specification; the account's assigned monthly billing cycle is not proof of an hourly smart-meter transmission schedule.
Emergency water support
Report a leak or water emergency
Call 469-309-4400 after hours for utility emergencies, main breaks, bursts, or urgent water problems; the City identifies this as the after-hours Police non-emergency number. During business hours, contact Utilities at 469-309-4320 or the Meter Department at 469-309-4181 for leak and meter investigations.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Waxahachie and the City of Waxahachie water, wastewater, and related utility service area in Ellis County
City of Waxahachie Utility Billing Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.