Alternative channels
Mail, text, and in-person payment instructions
Pay by text
No current City page or billing portal instruction publishes a text-to-pay enrollment keyword, short code, or opt-in workflow. Do not confuse general outage or notification messaging with bill-payment enrollment; customers should use the current Tyler portal or call Utility Billing.
Mail-in address
P.O. Box 39, Waxahachie, TX 75168. The current Utility Billing office is listed at 412 S Rogers Street, Suite 110, Waxahachie, TX 75165; use the P.O. Box for mailed checks or money orders unless the City provides a newer remittance address.
Counters, drop boxes, and office hours
The current Utility Billing contact is 412 S Rogers Street, Suite 110, Waxahachie, TX 75165. The official City welcome packet describes the customer-service counter at City Hall, 401 S Rogers Street, Monday through Friday from 8:00 a.m. to 5:00 p.m.; a drive-through at the south end of City Hall Monday through Thursday from 7:30 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 5:00 p.m.; and a 24-hour south-end drop box for checks or money orders only. Because the current page and older packet show different street numbers, customers should confirm the active counter location before visiting. Desk payments historically accepted cash, check, money order, and cards; current portal restrictions supersede older American Express information.