Municipal Department
City of Wichita Falls Utility Billing and Collection Division
Serving Wichita Falls and the City of Wichita Falls retail water, wastewater, refuse, and stormwater service area in Wichita County
Population served
EPA-derived PWS TX2430001 (CITY OF WICHITA FALLS) serves approximately 102,316 people in current SDWIS-derived public records. The City’s current AMI materials also identify approximately 34,000 retail meters and the Water Distribution page reports more than 35,000 active meters, so the customer-meter count and population estimate represent different measures.
State system code
FIPS 48
Billing frequency
Monthly. The City FAQ states that utility bills are due approximately 15 days after the billing date; the billing page handles recurring water, sewer, refuse, and related municipal charges.
Provider briefing
How this utility’s billing works
City of Wichita Falls Utility Billing and Collection Division operates as a municipal department serving Wichita Falls and the City of Wichita Falls retail water, wastewater, refuse, and stormwater service area in Wichita County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block tiers measured in 100-cubic-foot consumption units, with 100 cubic feet equal to 748 gallons. For a residential 3/4-inch meter, the current table shows a $20.64 monthly base, then $4.19 per 100 cubic feet for the first 200 cubic feet, $4.40 for the next 800, $4.60 for the next 1,000, $5.03 for the next 2,000, $5.31 for the next 2,000, and $5.63 above 6,000 cubic feet.. Bills are generated monthly. the city faq states that utility bills are due approximately 15 days after the billing date; the billing page handles recurring water, sewer, refuse, and related municipal charges., and a typical residential cost reference is Using the current 3/4-inch residential base and an illustrative 6,000-gallon month (about 8 hundred-cubic-foot units), water is approximately $55.42 before other municipal charges: $20.64 base plus two units at $4.19 and six units at $4.40. If the winter-average sewer usage is also about 8 units, sewer is approximately $24.83 ($8.67 minimum plus eight units at $2.02), making water plus sewer roughly $80.25 before sanitation, stormwater, tax, and any payment fee. Actual totals vary with meter size, billed consumption, winter averaging, and the other charges shown on the bill.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential sewer is calculated from the customer’s average monthly water usage billed in January, February, and March and that winter average is used for the April-through-following-March sewer year. The current residential sewer schedule lists an $8.67 minimum at zero consumption and $2.02 per 100 cubic feet of sewer volume; the City bill separately shows water, sewer, sanitation, tax, and stormwater components.
Meter and infrastructure notes
Wichita Falls uses fixed-network Advanced Metering Infrastructure rather than routine manual meter reading. City AMI materials describe two-way communication between transceiver-equipped meters and strategically located base stations, transmission of readings, meter identity, operating status, and alarms at regular intervals, encrypted data, and customer access to daily consumption in one-hour increments through the customer portal. The project covers roughly 34,000 retail meters and is intended to reduce estimated bills and support usage alerts; staff still visit for maintenance, verification, and emergencies.
Emergency water support
Report a leak or water emergency
Water Distribution’s 24-hour emergency hotline is 940-761-4333 for water main breaks, unknown leaks, emergency turnoff, meter repair, service interruption, and low pressure. Utility Collections at 940-761-7414 handles billing questions and scheduled turnoffs during 8:00 a.m.–5:00 p.m. business hours.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Wichita Falls and the City of Wichita Falls retail water, wastewater, refuse, and stormwater service area in Wichita County
City of Wichita Falls Utility Billing and Collection Division is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.