Payment channels

Pay City of Wylie Utility Billing Division

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud is the City’s documented customer payment platform; the official current portal URL is hosted on Wylie’s Municipal Online Payments domain and may route through the City’s current payment configuration.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

972-516-6100 is the Utility Billing/Public Works number. The City’s public materials direct customers to use the pay-by-phone option through this number, but do not publish a separate IVR number or menu tree; verify the current prompts when calling.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A City FY2023 utility accomplishment report says text pay was completed through WaterSmart, and the FY2026 program continues WaterSmart customer engagement. The current public material does not expose a keyword, short code, or opt-in sequence. Customers should sign in to the current utility/WaterSmart account or call 972-516-6100 to confirm whether text-to-pay enrollment is active for their account and which number or keyword is current.

Mail-in address

City of Wylie Utility Billing, P.O. Box 428, Wylie, TX 75098. Customers should copy the remittance address printed on the current statement if it differs from the City’s general utility mailing address, and include the payment stub and account number.

Counters, drop boxes, and office hours

The Utility Billing Division is located at 300 Country Club Road, Building 100, Wylie, TX 75098, telephone 972-516-6100. The official new-service application confirms this address, but the pages reviewed did not expose a current staffed counter schedule or a complete list of payment drop boxes. The City documents online, phone, mail, bank-draft/ACH, and InvoiceCloud channels; customers needing cash or desk service should confirm counter hours before visiting. Do not place cash in an unattended drop box.

Accepted digital instruments

What you can use online

The City’s InvoiceCloud/WaterSmart materials document online and pay-by-phone payments, electronic checking, ACH, and Apple Pay; card brands and any wallet availability are presented by the live checkout and can change. Bank-draft customers were migrated into the current electronic-payment workflow in the City’s utility program materials. Review the checkout screen before submitting because a payment method can carry a separate convenience charge.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. A current fixed 2026 online card, ACH, or phone-payment fee was not exposed in the authoritative pages reviewed. The applicable amount should be read from the live InvoiceCloud checkout before authorization; customers can ask Utility Billing at 972-516-6100 for the current fee schedule.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Wylie Utility Billing Division and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →