Notice and timing
How delinquency is handled
Grace period after the due date
A dedicated this detail was not publicly posted. The current public pages reviewed do not state a universal number of grace days between the printed due date, penalty date, and termination date. The City code uses the concept of a penalty date and defines a good payment record partly by whether the customer paid more than twice past that date; the exact current delinquency calendar should be confirmed from the bill or Utility Billing.
Late-fee calculation
The current City code confirms that a residential good payment record requires the account to be current, no more than two payments past the penalty date in the preceding 12 months, no NSF check, and no nonpayment disconnection. The reviewed public material did not expose the current fixed late-penalty percentage or returned-payment amount, so customers should use the amount printed on the delinquent notice and ask 972-516-6100 for the applicable 2026 fee schedule.
Disconnection timeline
A dedicated this detail was not publicly posted. A complete current day-by-day shutoff calendar was not published in the sources reviewed. Customers should assume the bill’s due date and penalty date control, respond to every delinquency notice immediately, and contact Utility Billing before the stated termination date; the City code permits water service to be turned off for nonpayment and requires all applicable past-due charges before restoration.