A high water bill may have a path to review

Provider-specific review

What the public record says about a leak adjustment

Fort Worth publishes two formal high-use adjustment tracks. For a hidden water leak that was repaired, contact Water Customer Service within 60 days of the completed repair and submit the account number, property address, affected billing dates, repair date and description, plus a repair receipt or paid-in-full invoice. The request can be emailed to MyWaterAccount@FortWorthTexas.gov, faxed to (817) 392-8137 attn. Water Bill Adjustment, mailed to Fort Worth Water, Attn. Water Bill Adjustment, P.O. Box 870, Fort Worth, TX 76102, or delivered to 100 Fort Worth Trail. If eligible, up to two consecutive affected billing periods receive a credit equal to 50% of the difference above average use, calculated from the six months before the leak or comparable prior-year seasonal use; the account is ineligible for another leak repair adjustment for 12 months. A separate unexplained high-use adjustment is available for a single-family account holder with at least 13 months of history when one bill exceeds twice the comparable average in the prior three years; application is due within 60 days, the credit can be 50% of the excess for one bill, and another such adjustment is barred for 24 months. Pool filling, new landscaping, visible leaks, and missing repair documentation can disqualify an application.