Municipal Department
City of Orem Public Works - Water Utility
Serving City of Orem
Population served
98,129 people (EPA SDWA active CWS queue estimate)
State system code
FIPS 49
Billing frequency
Monthly; Orem states that the City reads meters monthly depending on account type, and its budget-billing program uses a 12-month history to smooth monthly utility costs.
Provider briefing
How this utility’s billing works
City of Orem Public Works - Water Utility operates as a municipal department serving City of Orem. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block tiers required by Utah's Water System Conservation Pricing law. For a 0.75-inch meter, monthly flow allotments are Tier 1 0-11 thousand gallons, Tier 2 11-34, Tier 3 34-65 and Tier 4 above 65; published usage costs are $0.84, $1.05, $1.24 and $1.47 per 1,000 gallons respectively. The reviewed page does not show the separate current fixed water base charge.. Bills are generated monthly; orem states that the city reads meters monthly depending on account type, and its budget-billing program uses a 12-month history to smooth monthly utility costs., and a typical residential cost reference is For a 0.75-inch account using 7,000 gallons, the published water-usage component is approximately $5.88 before any fixed monthly charge, taxes, sewer, garbage or stormwater charges. A complete 5,000-7,000 gallon water-and-sewer total is not publicly stated because the reviewed current public pages do not expose the sewer base/volume schedule or all fixed charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Orem provides sewer/water-reclamation services, but the reviewed current utility pages do not state whether residential wastewater is calculated as a percentage of metered water, a winter average or a fixed charge. The City publishes a separate sewer base-rate study and sewer master-plan materials, so the account statement or current sewer schedule should control.
Meter and infrastructure notes
The City reads meters monthly depending on account type and is transitioning to automatic meters; current City material says new meters allow real-time monitoring and leak alerts, while landlord guidance notes that the City is moving toward remote shutoff capability. The reviewed pages do not establish that every account is already AMI-enabled or give a universal transmission interval.
Emergency water support
Report a leak or water emergency
801-229-7070 for after-hours Public Safety dispatch; during normal Public Works hours call 801-229-7500 or 801-229-7570 for water, sewer or meter problems. The City also lists 801-229-7070 as the after-hours emergency number for water issues.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Orem
City of Orem Public Works - Water Utility is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.