Payment channels

Pay City of Orem Public Works - Water Utility

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The City uses its myOrem utility account portal, but the reviewed public pages do not name the underlying payment processor. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

801-229-7000; the City advertises this number for utility billing and text-enabled customer support, but the reviewed pages do not expose a separate automated payment IVR

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The City lists 801-229-7000 as a utility-billing call/text number, but the reviewed pages do not publish a Pay by Text keyword or automated payment enrollment sequence. Customers should sign in to myOrem and use the utility account's notification/payment settings or call the billing number for current enrollment instructions.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed public Orem payment pages identify online quick pay and the myOrem account but do not expose a current dedicated lockbox address. Use the payment address printed on the utility bill or call 801-229-7000 before mailing a check.

Counters, drop boxes, and office hours

The City identifies Utility Billing through the Orem municipal offices at 56 N. State Street, Orem, UT 84057, and the public utility pages list 801-229-7000 for support. The reviewed current pages do not publish a complete cash/check/card counter schedule; customers should call before visiting. Water operations are at 1450 W. 550 N., with normal Public Works service hours 7:00 a.m.-3:30 p.m. Monday-Friday, but that is not necessarily a billing counter.

Accepted digital instruments

What you can use online

The Orem quick-pay page accepts bank withdrawal or another non-card payment and identifies credit/debit cards as an available option. The public page does not identify ACH terminology, card brands, Apple Pay or Google Pay; the myOrem portal is the current account-management path.

2026 transaction pricing

Convenience fees

The public quick-pay notice states a $3.45 convenience fee for credit or debit card payments and a $500 per-transaction cap; bank withdrawal or another non-card method avoids both. The notice is carried forward from the City's published payment system and should be confirmed in the current myOrem checkout for 2026.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Orem Public Works - Water Utility and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →