Public Water Authority
Fairfax Water (Fairfax County Water Authority)
Serving Fairfax County and Northern Virginia wholesale and retail service territory
Population served
More than 2 million residents receive Fairfax Water drinking water through its retail and regional wholesale system; the utility produces approximately 170 million gallons per day and serves Fairfax County and surrounding Northern Virginia communities.
State system code
FIPS 51
Billing frequency
Residential customers are billed every three months. Fairfax Water reads the meter approximately one week before the bill is issued, and the bill is due 30 days after it is rendered. Some account configurations may receive monthly billing, with the winter-month baseline normalized to 30 days, but the standard residential schedule is quarterly.
Provider briefing
How this utility’s billing works
Fairfax Water (Fairfax County Water Authority) operates as a public water authority serving Fairfax County and Northern Virginia wholesale and retail service territory. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as A quarterly meter-size service charge plus a commodity charge per 1,000 gallons, with a seasonal peak-use charge for established accounts. Effective April 1, 2026, the standard quarterly service charge is $17.55; established-account commodity is $4.35 per 1,000 gallons, new-account commodity is $4.50 until winter-quarter history is established, and peak-use charge is $4.20 per 1,000 gallons. Peak use applies during billing periods ending June-November when usage exceeds 1.3 times winter-quarter consumption or 6,000 gallons above that baseline, whichever is greater.. Bills are generated residential customers are billed every three months. fairfax water reads the meter approximately one week before the bill is issued, and the bill is due 30 days after it is rendered. some account configurations may receive monthly billing, with the winter-month baseline normalized to 30 days, but the standard residential schedule is quarterly., and a typical residential cost reference is For a typical 5,000-7,000-gallon monthly household, Fairfax Water's 2026 water-only cost is roughly $25-$35 per month before seasonal peak-use charges, because the standard quarterly service charge is $17.55 and commodity use is $4.35 per 1,000 gallons. A household using 6,000 gallons monthly would see about $95-$100 for three months of ordinary water service before any peak-use charge. The total bill can be much higher where Fairfax County, Fairfax City, or Falls Church sewer service is billed through Fairfax Water, because sewer bases, sewer use, taxes, and local fees are set by those providers.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Fairfax Water does not own the sewer systems it bills as an agent. Fairfax County sewer consumption is billed at the provider's rate using the current billing-period water use or preceding winter-quarter water use, whichever is lower, to exclude summer outdoor water from sewer charges; Fairfax Water's current sewer page identifies $9.33 per 1,000 gallons and a meter-size base charge for the displayed Fairfax County schedule. City of Falls Church and City of Fairfax have separate base, consumption, minimum, tax, and winter-quarter rules. Customers using irrigation or other non-returned water may need a sewer-use meter or submeter under the local sewer provider's requirements.
Meter and infrastructure notes
Fairfax Water's standard residential process uses utility meter-reading personnel who read meters approximately one week before a quarterly bill is issued; customers may see an identified Fairfax Water employee in the neighborhood. FWCustomer.org displays usage and billing history, and the utility supports high-use notifications. Meters and remote registers are maintained by Fairfax Water; readings establish quarterly consumption and the winter-quarter baseline used for peak-use and many sewer calculations. The official materials reviewed do not claim universal AMI hourly reads for every account, so the defensible 2026 description is scheduled field reading with portal history and notifications.
Emergency water support
Report a leak or water emergency
Fairfax Water's 24/7 after-hours number is (703) 698-5613; customer service is (703) 698-5800 during weekday hours. Use the official emergency/customer-service route for a main break, street leak, loss of service, water-quality concern, or urgent public-side leak. Shut the private valve when safe and contact a licensed plumber for a leak on the customer side.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Fairfax County and Northern Virginia wholesale and retail service territory
Fairfax Water (Fairfax County Water Authority) is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.