Payment channels

Pay Harrisonburg Public Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Official Payments Corporation. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-800-272-9829, option 3, jurisdiction code 6219; local assistance is 540-434-6783.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Text notices are used for some 2026 billing-date changes, but the reviewed page does not publish text-to-pay keywords or enrollment steps.

Mail-in address

City of Harrisonburg, City Treasurer, P.O. Box 1007, Harrisonburg, VA 22803-1004.

Counters, drop boxes, and office hours

Public Utilities Department, 2155 Beery Road, Monday-Friday 8:30 a.m.-4:00 p.m.; Treasurer's Office/City Hall, 409 S. Main Street, Monday-Friday 8:00 a.m.-5:00 p.m.; City Hall drop box at 409 S. Main Street is available 24 hours.

Accepted digital instruments

What you can use online

Credit card, debit card, e-check, automatic bank draft and online account payments. Fees are 2.99% with $1 minimum for credit cards, 1.99% with $1 minimum for debit cards and $1 for e-checks; automatic draft has no fee.

2026 transaction pricing

Convenience fees

Credit card 2.99%/$1 minimum; debit card 1.99%/$1 minimum; e-check $1; no automatic-draft fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Harrisonburg Public Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →