Municipal Department
Henrico County Department of Public Utilities – Water and Sewer
Serving Henrico County
Population served
330,000 people (EPA SDWIS PWS record; 2026 active CWS queue entry associated with Henrico County).
State system code
FIPS 51
Billing frequency
Generally bimonthly unless the Director elects monthly billing. Henrico’s code states that bills cover all water passing through the meter, whether beneficially used or wasted.
Provider briefing
How this utility’s billing works
Henrico County Department of Public Utilities – Water and Sewer operates as a municipal department serving Henrico County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Municipal metered water and sewer charges with fixed service components and usage-based rates set in the County’s annual schedule. The current page provides separate water/sewer rate tables for the July 1, 2025-June 30, 2026 period; the reviewed page does not expose a simple universal tier summary in the search text.. Bills are generated generally bimonthly unless the director elects monthly billing. henrico’s code states that bills cover all water passing through the meter, whether beneficially used or wasted., and a typical residential cost reference is A dedicated this detail was not publicly posted. The reviewed Henrico rate page does not provide one representative 5,000-7,000 gallon total including fixed water, sewer, and account charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Henrico bills water and sewer through the County Department of Public Utilities. The code and leak policy use bimonthly water consumption and equivalent prior billing periods for adjustments; the reviewed pages do not describe a winter-average sewer formula or fixed percentage tie-in.
Meter and infrastructure notes
Henrico bills from metered usage and provides a leak-adjustment review based on bimonthly historical consumption. The reviewed pages do not identify an AMI/AMR vendor, hourly transmission interval, or universal reading calendar.
Emergency water support
Report a leak or water emergency
804-501-4275 for water/sewer emergencies from 8:00 a.m.-4:30 p.m.; 804-501-5025 after 4:30 p.m. The County specifically directs customers to call the after-hours number rather than submit an online form when the office is closed.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Henrico County
Henrico County Department of Public Utilities – Water and Sewer is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.