Independent U.S. water utility directory · 2026 edition
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Leak relief and household assistance

A high water bill may have a path to review

Hidden plumbing failures can produce an alarming bill before the problem is visible. This guide separates what Henrico County Department of Public Utilities – Water and Sewer publicly describes from the practical steps every customer can take while requesting help.

Provider-specific review

What the public record says about a leak adjustment

Henrico allows customers to request an adjustment for a customer-side water-line or plumbing leak, including underground leaks. Repairs must be completed promptly and the request must include the County form plus a plumber invoice or receipts for parts if the customer repaired the leak. The County reviews the request under Ordinance Section 23 and may rebate charges above twice the average bimonthly bill, using three previous equivalent billing periods from the preceding six months. The form warns that filing is not a guarantee and asks customers to continue remitting typical average payments while the review takes at least 10 business days after the bimonthly bill containing the repair.

1

Stop the loss

Shut off the failing fixture or supply and arrange a qualified repair.

2

Keep proof

Save dated invoices, parts receipts, photographs, and meter readings.

3

Request review

Submit the request promptly and keep paying any undisputed amount.

Utility assistance

Customer assistance and eligibility

No utility-owned senior, disability, veteran, or low-income water-credit details were publicly identified for Henrico County Department of Public Utilities – Water and Sewer in the reviewed materials.

Call the provider and ask whether it offers payment arrangements, hardship holds, senior or disability protections, charity referrals, or a municipal assistance application that is handled outside the water department.

State and federal connections

Where to ask for broader aid

The reviewed Henrico utility pages do not publish a dedicated 2026 Virginia LIHWAP application URL, federal award cap, or local charity water-assistance workflow. Customers should contact the County Department of Public Utilities for account-specific hardship guidance.

Research status for this provider

3 of 4 relief signals publicly identified

Verify with official provider ↗

Emergency route

Published detail

Leak policy

Published detail

Utility aid

Confirm directly

State/federal aid

Published detail

Leak and assistance notes

Build the file before asking Henrico County Department of Public Utilities – Water and Sewer for relief

A high bill can have several causes, including a hidden plumbing failure, irrigation use, a meter issue, a change in occupancy, or a rate adjustment. The provider’s leak policy determines whether any credit is available; an unusually high bill does not automatically qualify.

Keep a dated record of the reading, the suspected source, the repair, the contractor or parts receipt, and the return to normal use. Ask whether the utility requires a specific form, a licensed repair, a meter test, photos, or a request within a fixed number of days.

For income-related difficulty, ask about local assistance, payment arrangements, state programs, and community referrals separately from a leak adjustment. These programs often use different applications, documents, funding limits, and deadlines.

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