Payment channels

Pay Newport News Waterworks

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Newport News Waterworks MyServices customer portal; the public pages do not name the underlying vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

757-926-1000, press option 2 for automated payments. Customer service is Monday-Friday 8:00 a.m.-5:00 p.m.; after-hours emergency service is 757-234-4800.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

PromisePay may text eligible customers with past-due balances of $50 or more to invite them into a payment plan. Customers can opt out of those messages; this is a payment-plan invitation and reminder service, not a universal text-to-pay enrollment keyword published by Waterworks.

Mail-in address

Waterworks directs customers to mail the payment and bill stub to the address printed on the bill; the reviewed page does not expose a single remittance address independent of the statement. Checks should be payable to Newport News Waterworks.

Counters, drop boxes, and office hours

Full-service Customer Service: City Center Oyster Point, 700 Town Center Drive, Fountain Plaza 2, Newport News, VA 23606, Monday-Friday 8:30 a.m.-4:00 p.m.; an outdoor drop box is available 24/7. Payment-only location: Newport News City Hall Treasurer's Office, 2400 Washington Avenue, Newport News, VA 23607, Monday-Friday 8:30 a.m.-4:00 p.m.; an outdoor drop box is also available 24/7. Waterworks accepts MasterCard, Visa, and Discover online, by phone, and in person; no card fee is charged.

Accepted digital instruments

What you can use online

MyServices supports bank-account and credit-card payment, AutoPay, paperless billing, payment history, usage tracking, and service requests. Waterworks accepts MasterCard, Visa, and Discover; PromisePay payment plans additionally support credit/debit cards, ACH bank transfers, Apple Pay, and Google Pay.

2026 transaction pricing

Convenience fees

No fee for Waterworks credit or debit card payments, according to the official card-payment FAQ. PromisePay plans are advertised as no-fee, while third-party payment locations may have their own terms.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Newport News Waterworks and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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