Municipal Department
Newport News Waterworks
Serving Newport News and the Virginia Peninsula
Population served
407,300 people (EPA SDWIS PWS ID VA3700500; 2026 active CWS record).
State system code
FIPS 51
Billing frequency
Monthly. Newport News Waterworks states residential and commercial customers receive a monthly bill.
Provider briefing
How this utility’s billing works
Newport News Waterworks operates as a municipal department serving Newport News and the Virginia Peninsula. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Monthly metered HCF structure. Effective July 1, 2026, residential water rates are $4.01 for the first 2 HCF, $4.61 for more than 2 through 25 HCF, and $9.23 above 25 HCF; one HCF equals 748 gallons. Fixed service fees and separate sewer/HRSD charges also apply.. Bills are generated monthly. newport news waterworks states residential and commercial customers receive a monthly bill., and a typical residential cost reference is At 5,000 gallons (about 6.68 HCF), the published 2026 water consumption component is approximately $4.01 for the first 2 HCF plus $4.61 for the remaining 4.68 HCF, or about $25.58 before the meter service fee, sewer/HRSD bill, solid waste, fire-protection, and other charges. The complete household total depends on meter size and jurisdiction.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
For Newport News and Hampton residents, Waterworks acts as a billing agent and the bill may include sewer maintenance and solid-waste fees owed to the respective city. HRSD handles wastewater treatment and sends a separate bill; sewer charges shown on the Waterworks bill are based on metered water usage rather than a published universal winter-average formula.
Meter and infrastructure notes
Waterworks publishes smart-meter information and the MyServices portal displays current/previous reads, usage history, continuous-use notifications, and billing notifications. The reviewed pages do not state an hourly transmission interval for every meter.
Emergency water support
Report a leak or water emergency
757-234-4800 for nights, weekends, and holidays. Customer service is 757-926-1000 during business hours; Waterworks also provides an emergency water cut-off contact for urgent leaks or repairs.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Newport News and the Virginia Peninsula
Newport News Waterworks is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.