Private Investor-Owned Utility
Virginia-American Water Company
Serving Virginia American Water service areas statewide, including Alexandria, Prince William, Hopewell, and other regulated districts
Population served
Approximately 384,000 people across Virginia American Water's regulated water and wastewater service areas
State system code
FIPS 51
Billing frequency
Generally monthly for metered residential accounts, although billing frequency and statement timing can vary by service area, meter route, and water or wastewater district.
Provider briefing
How this utility’s billing works
Virginia-American Water Company operates as a private investor-owned utility serving Virginia American Water service areas statewide, including Alexandria, Prince William, Hopewell, and other regulated districts. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Regulated service-area and meter-size-specific tariff schedules with fixed service or minimum charges and volumetric water charges; applicable wastewater, purchased-water, infrastructure, and other approved surcharges are added by district. The Virginia State Corporation Commission tariff currently linked by the company is effective June 1, 2026, and the company states that interim rates effective May 2, 2026 remain subject to a final SCC order and possible refund with interest.. Bills are generated generally monthly for metered residential accounts, although billing frequency and statement timing can vary by service area, meter route, and water or wastewater district., and a typical residential cost reference is A dedicated this detail was not publicly posted. As a single statewide 5,000-to-7,000-gallon figure because Virginia American Water serves multiple SCC rate areas and the June 1, 2026 tariff varies by district, meter size, and whether wastewater service is included. The company's 2026 rate-request material gives a directional benchmark: the requested increase would add approximately $11 per month each for an average residential 4,000-gallon water bill and an average residential wastewater bill; that is not the complete current bill.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Where Virginia American Water provides wastewater service, wastewater charges are calculated under the applicable district tariff, ordinarily using the customer's metered water consumption together with a fixed service charge and approved volumetric sewer rate. The company does not publish one statewide sewer formula because Prince William and other wastewater districts have separate schedules; seasonal adjustments, pool filling, irrigation, flow measurement, and unusual discharges can be handled under local tariff rules. Customers must use the service-area tariff or contact the company for the exact winter-average or seasonal calculation.
Meter and infrastructure notes
Virginia American Water began a Virginia AMI transition in August 2023 with Keystone Utilities, replacing manual reads with meters that transmit usage wirelessly by radio. The technology is intended to reduce estimated bills, provide more timely usage information, detect possible leaks, and reduce routine meter-reading travel. Billing remains on the account's normal monthly or district schedule; the reviewed company material does not promise one universal hourly customer data interval or a single completion date for every Virginia service area.
Emergency water support
Report a leak or water emergency
1-800-452-6863, Virginia American Water's customer-service and 24/7 emergency number; use it for main breaks, service-line bursts, suspected public-side leaks, and water-quality emergencies.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Virginia American Water service areas statewide, including Alexandria, Prince William, Hopewell, and other regulated districts
Virginia-American Water Company is listed here as a private investor-owned utility. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.