Payment channels

Pay Auburn City of

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Merchant Transact, the online utility-payment portal linked by the City of Auburn.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

253-931-3038, option 1 for automated phone payment using Mastercard or Visa.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No current Auburn Pay-by-Text enrollment sequence was published. Customers can register online, use Quick Payment, enroll in automated bank deduction, or use the phone IVR.

Mail-in address

City of Auburn, Attn: Utility Billing, 25 West Main Street, Auburn, WA 98001. The City also accepts payments at the address printed on the invoice.

Counters, drop boxes, and office hours

Auburn utility payments are accepted at the Customer Service Center, 1 East Main Street, second floor, Monday through Friday from 8:00 a.m. to 5:00 p.m. Drop boxes are located at City Hall, 25 West Main Street. The City’s online page also provides automated phone, online Quick Payment, mail, and monthly checking/savings-account deduction.

Accepted digital instruments

What you can use online

The online portal accepts electronic payments; telephone IVR accepts Mastercard or Visa. Automatic payment deduction can be set up from checking or savings. The current public page does not enumerate digital wallets or e-check details beyond the portal’s live checkout.

2026 transaction pricing

Convenience fees

The City states there is no fee to use its online payment service. A current telephone or retail processor fee is not published.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Auburn City of and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →