Payment channels

Pay RICHLAND CITY OF

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as City of Richland MyAccount portal; the City does not identify a separate third-party portal vendor on the public customer pages. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-888-838-5508 for the City payment system. The City also lists Customer Service at 509-942-1104 for account assistance; the public page does not publish an IVR menu sequence.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. . Richland publishes paperless billing, MyAccount notifications, and a mobile app, but the official 2026 payment pages do not document a text-to-pay keyword, SMS short code, or enrollment sequence.

Mail-in address

City of Richland, PO Box 34811, Seattle, WA 98124-1811. Include the bill stub or customer account number with the mailed payment.

Counters, drop boxes, and office hours

City of Richland Customer Service, 625 Swift Boulevard, MS-10, Richland, WA 99352, open Monday through Friday 8:00 AM to 5:00 PM. In-person payment methods include cash, check, debit or credit card, money order, and cashier check. A blue check-only drop box is in the west side of the City Hall parking lot; payments dropped after 7:30 AM may be processed the next business day. The City also provides online and telephone payment service seven days a week.

Accepted digital instruments

What you can use online

MyAccount accepts Visa and Mastercard debit or credit cards and checking or savings account payments by one-time e-check. Customers can enroll in Auto Pay, use paperless billing, and manage multiple accounts. The City describes the payment portal and mobile app as available 24 hours a day, seven days a week.

2026 transaction pricing

Convenience fees

Beginning July 1, 2026, credit or debit card payments incur a 2.75% payment-processor fee. Checking or savings account payments and ACH Auto Pay avoid that card fee. The City does not publish an additional e-check convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by RICHLAND CITY OF and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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