Notice and timing
How delinquency is handled
Grace period after the due date
Bills are due 20 days after the bill date. A late fee is assessed 8 days after the bill due date, so the published post-due interval before the late-fee event is 8 days; service may be disconnected after the printed due date.
Late-fee calculation
The January 2026 City fee schedule lists a Utility Billing Non-Payment Contact Fee of $10 per account per written or telephone contact, limited to two contacts per bill; a $50 utility-billing dispatch fee for nonpayment at the shutoff date; a late-payment interest charge at the City discretion of 12% annually; a returned-check fee of $25; and an accounts-receivable late charge of 1% per month on a minimum $10 at 60 days. The bill insert states that payments apply to the oldest balance first and that collection-agency fees may be charged to the customer.
Disconnection timeline
The published timeline is: monthly bill issued; payment due 20 days after the bill date; late fee assessed 8 days after the due date; service may be disconnected after the original printed due date, and later bills do not postpone that right. A $50 dispatch fee applies at the shutoff date. An account may then be subject to collection charges, a deposit, or a service lien. If a payment arrangement is broken, immediate disconnect and additional charges may occur without further notice.