Leak relief and household assistance

A high water bill may have a path to review

Hidden plumbing failures can produce an alarming bill before the problem is visible. This guide separates what Morgantown Utility Board publicly describes from the practical steps every customer can take while requesting help.

Provider-specific review

What the public record says about a leak adjustment

MUB publishes water and sewer leak-adjustment policies under Customer Service Policies, but the reviewed public FAQ does not reproduce the full current formula. Customers should report the leak, repair it, retain licensed-plumber or parts receipts and submit the requested account information to MUB for review; approval and any consumption baseline or cap depend on the applicable MUB policy and tariff.

Stop the loss

Shut off the failing fixture or supply and arrange a qualified repair.

Keep proof

Save dated invoices, parts receipts, photographs, and meter readings.

Request review

Submit the request promptly and keep paying any undisputed amount.

Utility assistance

Customer assistance and eligibility

MUB offers deferred-payment support, including a Medical Necessity Deferred Payment Plan. A medical professional must submit a certificate, and MUB staff negotiate an arrangement; it is not a bill waiver and the customer remains liable for water, wastewater and stormwater charges. The reviewed pages do not identify a fixed senior or disabled-veteran credit cap.

State and federal connections

Where to ask for broader aid

The reviewed MUB pages do not publish a dedicated LIHWAP application URL or charity tie-in. Customers with inability to pay should call (304) 292-8443 before termination notice issuance to discuss the Deferred Payment Plan and any current West Virginia assistance referral.

Research status for this provider

4 of 4 relief signals publicly identified

Verify with official provider ↗

Emergency route

Published detail

Leak policy

Published detail

Utility aid

Published detail

State/federal aid

Published detail

Leak and assistance notes

Build the file before asking Morgantown Utility Board for relief

A high bill can have several causes, including a hidden plumbing failure, irrigation use, a meter issue, a change in occupancy, or a rate adjustment. The provider’s leak policy determines whether any credit is available; an unusually high bill does not automatically qualify.

Keep a dated record of the reading, the suspected source, the repair, the contractor or parts receipt, and the return to normal use. Ask whether the utility requires a specific form, a licensed repair, a meter test, photos, or a request within a fixed number of days.

For income-related difficulty, ask about local assistance, payment arrangements, state programs, and community referrals separately from a leak adjustment. These programs often use different applications, documents, funding limits, and deadlines.

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