Independent U.S. water utility directory · 2026 edition
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Delinquency and service protection

Understand the shut-off process before it reaches your door

The safest time to ask about a past-due balance, payment arrangement, or hardship protection is before the final notice. This page translates the provider’s published rules into a practical checklist.

Notice and timing

How delinquency is handled

Grace period after the due date

A dedicated this detail was not publicly posted. The reviewed current public MUB pages do not state a universal grace-period day count after the due date.

Late-fee calculation

A dedicated this detail was not publicly posted. For a complete 2026 rule: MUB identifies PSC-regulated tariffs and directs customers to its tariff documents, but the reviewed payment page does not reproduce the current late-fee schedule. Customers may contact MUB before a termination notice to discuss a deferred payment plan.

Disconnection timeline

MUB's current payment page warns that online payment of a past-due balance does not schedule reconnection after disconnection; customers must call (304) 292-8443. The reviewed current pages do not publish the complete number-of-days calendar from missed bill to termination.

Statutory warning protocol

What notice should you expect?

The reviewed MUB materials refer to termination notices and encourage customers unable to pay to call before a notice is issued. They do not specify a complete mailed, telephone, text or door-hanger sequence or final-warning day count.

If a notice seems wrong

Document the account balance, payment confirmation, notice date, and any household medical or accessibility concern. Then call the provider using the contact information on its official bill or profile before the stated deadline.

Restoring service

Reconnection costs and timing

Morgantown's official rate materials identify a $15 regular-hours reconnection charge plus $25 after hours, for a $40 combined schedule when after-hours service is required. Customers must call MUB after disconnection rather than rely on online payment alone.

Need a payment arrangement?

Ask before the shut-off date

Tell the customer-service representative that you are responding to a delinquency notice and ask specifically about installment plans, hardship protection, charity referrals, and the amount required to stop the disconnection order.

Customer protection guide

What to do when a bill becomes urgent

A delinquency notice from Morgantown Utility Board should be treated as a time-sensitive account document. Read the exact due date, amount required, notice method, and contact instructions on the notice, then compare them with the provider details in this guide.

If you have already paid, gather the confirmation number and posting date. If you cannot pay the full amount, call before the stated shut-off date and ask about arrangements, hardship protections, agency referrals, and the minimum amount needed to pause action.

Keep the conversation specific: ask what will stop the order, when the payment must post, whether a reconnection fee applies, and whether the utility requires a separate request for medical, accessibility, or household-protection status.

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