Public Water Authority
Green Bay Water Utility
Serving Green Bay and Green Bay Water Utility service area
Population served
107,369
State system code
FIPS 55
Billing frequency
Quarterly for ordinary residential Green Bay Water accounts. The tariff separates monthly and quarterly meter charges; the customer page states that the average residential customer sees the drinking-water rate on a quarterly bill, while the City of Green Bay sewer/stormwater portions are also presented on the combined bill.
Provider briefing
How this utility’s billing works
Green Bay Water Utility operates as a public water authority serving Green Bay and Green Bay Water Utility service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Quarterly fixed 5/8-inch meter charge plus public-fire-protection charge and increasing-block volumetric water rate. Effective August 1, 2024, the 5/8-inch quarterly charges are $27 water meter and $8.25 public fire protection; volume is $3.00 per 100 cubic feet for the first 10,000 cubic feet, $2.89 for the next 140,000 and $2.21 above 150,000 cubic feet. PSCW regulates the water tariff.. Bills are generated quarterly for ordinary residential green bay water accounts. the tariff separates monthly and quarterly meter charges; the customer page states that the average residential customer sees the drinking-water rate on a quarterly bill, while the city of green bay sewer/stormwater portions are also presented on the combined bill., and a typical residential cost reference is Approximately $105 per month for a 5/8-inch account using 6,000 gallons per month, or about 2,406 cubic feet per quarter: water meter plus public-fire charges and first-block water usage total about $107 per quarter; the published minimum sewer, sewer volume and $34.11 quarterly stormwater charge bring the combined planning estimate to roughly $105 per month. Actual sewer/stormwater charges are City of Green Bay charges and vary by account.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Green Bay Water's bill includes drinking-water charges while the City of Green Bay supplies wastewater/stormwater charges. The published tariff lists a quarterly 5/8-inch sewer minimum of $42.20 including 300 cubic feet, then a combined sewer volume rate of $6.17 per 100 cubic feet ($3.88 Green Bay Metropolitan Sewerage District plus $2.29 City). Stormwater is listed at $34.11 per equivalent runoff unit per quarter; the utility does not use a winter-average formula in the reviewed schedule.
Meter and infrastructure notes
Each residence and business is individually metered and billed from its specific meter reading. The reviewed Green Bay pages do not identify AMR/AMI radio technology or an hourly transmission interval; ordinary residential billing is quarterly and the individual reading determines volumetric usage.
Emergency water support
Report a leak or water emergency
(920) 448-3483 for water emergencies, including water bubbling/gushing from a street or sidewalk, sudden pressure loss or complete loss of water; call 911 for an immediate emergency.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Green Bay and Green Bay Water Utility service area
Green Bay Water Utility is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.