Municipal Department
GREEN BAY WATERWORKS
Serving Green Bay and wholesale municipal customers in Brown County
Population served
107,369 City of Green Bay residents; the utility also supplies wholesale water to Ashwaubenon, Scott, Hobart, and Wrightstown. EPA SDWIS 2026Q2 active CWS estimate for WI4050356: 107,369.
State system code
FIPS 55
Billing frequency
Quarterly for typical residential service. Green Bay Water customer materials describe fixed quarterly water charges, and the current rate sheet publishes quarterly rates; some account classes or local billing arrangements may differ.
Provider briefing
How this utility’s billing works
GREEN BAY WATERWORKS operates as a municipal department serving Green Bay and wholesale municipal customers in Brown County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as PSCW-regulated fixed meter charge plus public-fire-protection charge plus increasing-block volumetric water rates. The current published rate sheet, effective August 1, 2024 and still the current schedule located for 2026, lists 5/8- and 3/4-inch quarterly fixed water charge of $27.00, quarterly public-fire-protection charge of $8.25, volume at $3.00 per 100 cubic feet for the first 10,000 cubic feet per quarter, $2.89 for the next 140,000 cubic feet, and $2.21 above that. The City separately bills stormwater by equivalent runoff unit.. Bills are generated quarterly for typical residential service. green bay water customer materials describe fixed quarterly water charges, and the current rate sheet publishes quarterly rates; some account classes or local billing arrangements may differ., and a typical residential cost reference is Approximate 2026 monthly equivalent for a 5/8-inch residential account using 6,000 gallons per month (about 802 cubic feet): about $57.35 including the published 2026 $13.20 monthly stormwater charge for one ERU, using the current water and sewer schedules and excluding account-specific taxes, special charges, or unusually high usage. The utility states that an average residential customer saw about a $12 increase per quarterly bill when the current water rates took effect.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
The water bill combines Green Bay Water drinking-water charges with City of Green Bay wastewater and stormwater charges. The current rate sheet lists a 5/8-inch quarterly sewer customer charge of $42.20 with a 300-cubic-foot minimum allowance, then a combined Green Bay Metropolitan Sewerage District and City sewer volume rate of $6.17 per 100 cubic feet for usage above the allowance. Stormwater is billed separately on the same water bill at $13.20 per equivalent runoff unit per month in 2026. The public materials do not describe a winter-average sewer formula.
Meter and infrastructure notes
A dedicated this detail was not publicly posted. Green Bay Water public customer materials confirm metering and usage monitoring through the online account, but the pages reviewed do not specify whether residential meters are AMR, AMI, or manually read, nor do they publish a current reading interval.
Emergency water support
Report a leak or water emergency
920-448-3483 (Green Bay Water emergency number, including after hours); dial 9-1-1 for an immediate public-safety emergency. Examples given by the utility include water bubbling or gushing from a street or sidewalk crack, sudden pressure loss, or complete loss of water.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Green Bay and wholesale municipal customers in Brown County
GREEN BAY WATERWORKS is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.