Payment channels

Pay GREEN BAY WATERWORKS

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud for one-time online payments; Green Bay Water e-Care for account login and usage history.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

855-731-9912 (24-hour automated phone payment line). Green Bay Water customer service is 920-448-3480.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Green Bay Water InvoiceCloud FAQ states that customers can enroll in Pay by Text while making an online payment or by signing in to the account and selecting the Pay by Text option. The customer must complete the confirmation sent to the phone; after enrollment, bill notifications are sent by text in addition to email and the customer may reply to pay using the default payment method. The current public page does not publish a separate keyword or short code.

Mail-in address

Green Bay Water Utility, P.O. Box 1210, Green Bay, WI 54305-1210. The utility ACH agreement directs customers to return the agreement and voided check to this same mailing address.

Counters, drop boxes, and office hours

Green Bay Water Utility customer office: 631 South Adams Street, Green Bay, WI 54301. Public hours are Monday through Thursday 7:00 a.m.–4:30 p.m. and Friday 7:00–11:00 a.m.; closed weekends and most national holidays. The payment system also provides an after-hours drop box at the drive-up window. The public customer pages do not list a separate cashier fee schedule or additional satellite counter locations.

Accepted digital instruments

What you can use online

InvoiceCloud/e-Care accepts Visa, MasterCard, and Discover credit or debit cards and electronic checks drawn from a checking or savings account. The utility also offers free Checkfree ACH autopay, in which the bank account is debited on the due date. Customers can use one-time payment without registration, registered account payments, scheduled payments, paperless billing, and Pay by Text.

2026 transaction pricing

Convenience fees

The public Green Bay Water payment page does not state the ordinary 2026 InvoiceCloud convenience fee. It does state a $35 fee for a failed electronic-check payment or credit-card chargeback. The free Checkfree automatic bank-debit service has no Green Bay Water service charge, although the customer financial institution may impose its own charge.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by GREEN BAY WATERWORKS and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →