Private Investor-Owned Utility
Golden Heart Utilities, Inc. (GHU), Fairbanks Sewer & Water / Nexus Water Group
Serving Fairbanks, College, Farmers Loop, and surrounding Fairbanks North Star Borough service areas supplied by Golden Heart Utilities
Population served
78,324 people according to the Alaska Department of Environmental Conservation monitoring summary for Public Water System AK2310730. Golden Heart's public system footprint includes multiple Fairbanks-area communities and is a regulated community water system using groundwater.
State system code
FIPS 02
Billing frequency
Monthly. The shared tariff provides monthly billing and the portal explains current monthly charges, meter usage, and a monthly usage-history chart.
Provider briefing
How this utility’s billing works
Golden Heart Utilities, Inc. (GHU), Fairbanks Sewer & Water / Nexus Water Group operates as a private investor-owned utility serving Fairbanks, College, Farmers Loop, and surrounding Fairbanks North Star Borough service areas supplied by Golden Heart Utilities. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered uniform per-1,000-gallon usage pricing with meter-size minimum charges, a customer fixed fee, and public-fire-protection fee. The Golden Heart water tariff effective August 29, 2025 lists $12.48 per 1,000 gallons and a 3/4-inch single-residential minimum monthly fee of $38.83; it does not publish increasing block tiers. Wastewater has a fixed minimum and per-1,000-gallon charge plus a summer ceiling for eligible residential accounts.. Bills are generated monthly. the shared tariff provides monthly billing and the portal explains current monthly charges, meter usage, and a monthly usage-history chart., and a typical residential cost reference is For a 3/4-inch single-residential meter using 5,000 gallons, the current linked Golden Heart water tariff gives approximately $38.83 minimum plus $62.40 usage, or $101.23 water. The current linked sewer tariff gives a $23.64 minimum plus $94.40 at $18.88 per 1,000 gallons, or about $118.04 wastewater, for an estimated combined $219.27 before other charges, late interest, or seasonal sewer-cap adjustments.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Golden Heart bills residential wastewater from metered water consumption during September-April. For customers receiving both water and wastewater, May-August sewer usage is capped at the average September-April consumption rounded up to the next 1,000 gallons; a new customer without history has a 6,000-gallon maximum. The effective linked sewer schedule lists a $23.64 customer minimum and $18.88 per 1,000 gallons, while sewer-only accounts may also receive a meter charge in their minimum.
Meter and infrastructure notes
Golden Heart bills by meter readings in KGal, with one KGal equal to 1,000 gallons and fractions not billed. The provider supports analog meters and digital smart meters; smart meters can be read remotely, and digital meters can show flow rate and record the previous 24 hours in 15-minute intervals for leak detection. The public material confirms remote-read capability but does not promise hourly customer-facing AMI transmissions.
Emergency water support
Report a leak or water emergency
(907) 479-3118, the Golden Heart/College shared emergency number available 24 hours a day, 365 days a year. Use the number for main breaks, urgent leaks, water-quality or sewer emergencies, and service interruptions; normal billing representatives are available during weekday office hours.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Fairbanks, College, Farmers Loop, and surrounding Fairbanks North Star Borough service areas supplied by Golden Heart Utilities
Golden Heart Utilities, Inc. (GHU), Fairbanks Sewer & Water / Nexus Water Group is listed here as a private investor-owned utility. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.