Alternative channels
Mail, text, and in-person payment instructions
Pay by text
My Account can send text and phone notifications for payment reminders and service notices, but the current Alaska payment page does not publish a Golden Heart-specific SMS keyword, short code, or text-to-pay command. Register through My Account using the 10-digit account number and five-digit service ZIP; verify any separate text-to-pay feature with Customer Service.
Mail-in address
Utility Services of Alaska, P.O. Box 1319, Covina, CA 91722-0319. Include the payment stub and write the 10-digit account number on the check or money order; do not mail cash. The utility warns that unaffiliated services such as Doxo or Mint can delay posting and create late-fee or shutoff risk.
Counters, drop boxes, and office hours
Customer-service and office payments are handled at 3691 Cameron Street, Fairbanks, AK 99709, Monday-Friday, 8:00 a.m.-4:30 p.m.; phone representatives are available Monday-Friday, 8:00 a.m.-5:00 p.m. Cash or debit-card payments may also be made at participating Walmart MoneyCenter or Customer Service desks using the utility name and account number and requesting Walmart Bill Pay same-day processing. Customers in disconnection status should retain the confirmation number and call before 3:00 p.m. for turn-on coordination. The shared tariff lists the business office at 3691 Cameron Street, Suite 201, and regular weekday hours excluding holidays.