Payment channels

Pay City of Upland Water and Sewer Utility

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as OnlineBiller; City of Upland Online Bill Pay and QuickPay support one-time and automatic payments by card or bank account.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

909-931-4150 for Utility Billing; the reviewed Upland public pages do not identify a separate automated IVR number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Upland’s OnlineBiller page documents email bill notices and automatic payments but does not publish a text-to-pay keyword or enrollment short code.

Mail-in address

City of Upland Utility Billing, 460 N. Euclid Avenue, Upland, CA 91786; the City’s public pages do not expose a separate water remittance lockbox address.

Counters, drop boxes, and office hours

Utility Billing is inside City Hall at 460 N. Euclid Avenue, Upland, CA 91786. Public counter hours are Monday–Thursday 8:00 a.m.–6:00 p.m.; the office is closed Fridays, weekends, and holidays. Upland accepts cash, cashier’s check, money order, and Visa, MasterCard, American Express, or Discover debit/credit cards. A Civic Center parking-lot drop box is available for water payments; do not place cash in it.

Accepted digital instruments

What you can use online

OnlineBiller supports credit/debit cards and bank-account payments, including automatic payments. Upland’s card-fee notice says ACH/eCheck may be available where offered; the reviewed pages do not claim Apple Pay or Google Pay support.

2026 transaction pricing

Convenience fees

A third-party credit/debit card service fee is charged and displayed before finalizing a card payment; the reviewed Upland notice does not state one universal flat 2026 amount. Cash, check, mail, and ACH/eCheck where offered are identified as ways to avoid the card fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Upland Water and Sewer Utility and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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