Municipal Department
City of Upland Water and Sewer Utility
Serving Upland
Population served
78,376 people (EPA CWS estimate for City of Upland)
State system code
FIPS 06
Billing frequency
Bi-monthly; Upland’s residential water-discontinuation policy states water bills are rendered every two months.
Provider briefing
How this utility’s billing works
City of Upland Water and Sewer Utility operates as a municipal department serving Upland. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered tiered water charges with a meter-size service charge; the City adopted current water rates effective November 1, 2024 and published a 2026 Prop 218 notice and proposed rate study. Because the reviewed pages do not confirm the final July 1, 2026 adoption schedule, the exact active 2026 tier values are not inferred here.. Bills are generated bi-monthly; upland’s residential water-discontinuation policy states water bills are rendered every two months., and a typical residential cost reference is A dedicated this detail was not publicly posted. For a defensible final 2026 amount; Upland’s public pages show current/proposed rate materials but the 2026 rate study and proposed July 1, 2026 adjustment were not exposed as a final adopted residential table in the reviewed content.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Water and sewer service are billed through the City’s municipal utility account on the bi-monthly cycle. The reviewed public pages identify the separate water-rate and wastewater-rate materials but do not expose a current 2026 sewer formula, winter average, or flat percentage tie-in.
Meter and infrastructure notes
Upland bills on a bi-monthly cycle from water-meter readings. The public service pages provide meter re-read requests, with the first customer-requested re-read free each calendar year and subsequent re-reads $41, but do not identify AMI/AMR technology or transmission frequency.
Emergency water support
Report a leak or water emergency
909-291-2930 for Public Works water services and City-side leaks; Utility Billing is 909-931-4150 for account and meter-billing questions. The reviewed Upland pages do not identify a separate 24/7 water emergency hotline.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Upland
City of Upland Water and Sewer Utility is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.