Public Water Authority
East Valley Water District
Serving Highland and portions of San Bernardino City and San Bernardino County
Population served
108,600 residential population plus 86 transient population in active PWS CA3610064 according to California Drinking Water Watch; EVWD’s current public description rounds the service community to approximately 108,000 residents across a 30.1-square-mile area.
State system code
FIPS 06
Billing frequency
Monthly. EVWD’s water-service policy says water charges are payable once every month, and the current customer bill and smart-meter materials describe monthly billing and monthly service charges.
Provider briefing
How this utility’s billing works
East Valley Water District operates as a public water authority serving Highland and portions of San Bernardino City and San Bernardino County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Budget-based increasing block tiers for residential, institutional, and irrigation customers. EVWD calculates a customized indoor budget from estimated occupants and an outdoor budget from landscape area and weather, then bills Tier 1 indoor use, Tier 2 efficient outdoor use, and Tier 3 usage above the combined budget. January 1, 2026 commodity rates are $2.33/HCF, $3.02/HCF, and $4.35/HCF respectively, with one HCF equal to 748 gallons. A fixed monthly meter charge is added by meter size; a 5/8-inch meter is $29.18 in 2026. Commercial accounts use a flat $2.54/HCF commodity charge in 2026.. Bills are generated monthly. evwd’s water-service policy says water charges are payable once every month, and the current customer bill and smart-meter materials describe monthly billing and monthly service charges., and a typical residential cost reference is Approximately $100–$115 per month for a typical single-family 5/8-inch-meter customer using 5,000–7,000 gallons, before taxes or unrelated charges. The estimate combines the $29.18 monthly meter charge, roughly $15.60–$21.80 in Tier 1/2 water commodity charges at 5,000–7,000 gallons, and the July 1, 2026 single-family wastewater charge of $53.78 per dwelling unit. The actual water amount depends on the property’s customized indoor/outdoor budget, weather, occupants, landscape, and whether consumption enters Tier 3.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
For single-family residential accounts with one to three units, EVWD uses a fixed monthly wastewater charge for collection and treatment rather than a winter-average percentage of water intake; the July 1, 2026 single-family rate is $53.78 per unit. Four-or-more-unit multifamily accounts are charged $47.50 per dwelling unit and the variable water-use component is eliminated for that class. Commercial wastewater uses a fixed collection/treatment charge plus volumetric HCF charges categorized by discharge strength, while the water meter remains the source of potable-water consumption data.
Meter and infrastructure notes
EVWD partnered with Ferguson Waterworks to replace existing meters with Advanced Meter Communications devices, or smart meters. These AMI devices electronically send water-usage data on an hourly basis and feed a customer portal where users can view history, compare usage with weather, set threshold alerts, and submit service requests. Customers who opt out of AMI are manually read monthly and pay a $13-per-month AMI opt-out fee. The system therefore combines hourly AMI communications for participating accounts with monthly manual reading for opt-out meters.
Emergency water support
Report a leak or water emergency
(909) 889-9501 is EVWD’s published customer-service and leak-reporting number. Customers reporting a street or meter-box leak should provide their name, callback number, location, and severity. The reviewed public page does not publish a separate 24/7 emergency-only number; for urgent public-safety situations, call 911 and use the District’s customer-service number for water-system response.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Highland and portions of San Bernardino City and San Bernardino County
East Valley Water District is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.