Notice and timing
How delinquency is handled
Grace period after the due date
Generally 22 days from the bill creation date to the payment due date under EVWD’s current Water Service Policy; the printed bill controls the exact date. The older adopted residential policy describes bills as due 20 days after mailing, so customers should follow the current printed bill and customer-service guidance. A bill may be disconnected only after it has been past due for at least 60 days and all required notices have been delivered.
Late-fee calculation
The July 1, 2026 EVWD schedule applies a delinquency interest charge of 1.5% to amounts remaining unpaid at the end of each billing cycle. A $30 disconnection/final-notice charge is due when the notice is generated. The schedule separately lists a $25 returned-payment fee, a $65 meter-test charge, a $35 service initiation charge, and a $13-per-month AMI opt-out fee for manual reading. The current published pages do not state a separate percentage penalty beyond the 1.5% delinquency interest.
Disconnection timeline
The bill date starts the cycle and the normal due date is generally 22 days later. EVWD’s current policy says a past-due notice is attempted at least 25 days from the bill due date, an Intent to Disconnect Final Notice is issued at least 10 days before disconnection, and a courtesy call is attempted both at least 10 days before and approximately 24–48 hours before service interruption. Water service may be discontinued once the bill has been past due for at least 60 days. At interruption, a property notice explains reconnection steps, and the outstanding balance plus the applicable reconnection fee must be paid.