SPRINGFIELD

Provider briefing

How this utility’s billing works

SPRINGFIELD operates as a municipal department serving SPRINGFIELD. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Increasing block tiers plus a fixed monthly readiness-to-serve meter charge. For the current 2026 inside-the-city schedule, a typical 5/8-inch meter has a $12.05 monthly charge; usage is billed per 100 cubic feet (748 gallons) at $2.99 for the first 5 units, $4.82 for the next 5 units, and $5.00 over 10 units. Outside-city customers use separate 130% schedules.. Bills are generated monthly. cwlp renders charges on or about the same date each month for the service address, and water/electric meters are ordinarily read on or about the same date each month., and a typical residential cost reference is Approximately $92 per month for a typical inside-the-city 5/8-inch residential account using 5,000 gallons, based on the current 2026 CWLP water schedule plus the published inside-city sewer and sanitary charges. The estimate includes roughly $35 for water and roughly $57 for sewer/sanitary charges, but excludes separate waste/recycling or other bill items and varies by service classification.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

CWLP collects sewer charges for the Springfield Office of Public Works and sanitary charges for the Sangamon County Water Reclamation District. Inside-city Sewer Rate 10 uses the water meter size for a monthly customer charge and the customer’s water consumption for volume: for a 5/8-inch meter, the published charge is $8.81 Public Works sewer plus $7.52 SCWRD sanitary, with the first 3 units charged at $1.01 plus $4.44 per unit and all units after 3 at $2.14 plus $4.44. Unless a customer files the applicable septic affidavit, CWLP assumes consumed water enters the sewer system. A sewer revenue meter can exclude irrigation, pool filling, and other water that does not enter the sewer.

Meter and infrastructure notes

CWLP reads customer water and electric meters on or about the same date each month. The published policy describes utility meter readers and customer self-reading when a meter is inaccessible, not an AMI platform. If access is blocked, bills may be estimated; a residential customer can submit readings for up to three consecutive months before CWLP requires a field-investigator appointment to verify the meter.