Payment channels

Pay City of Bandera Utilities Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. Bandera states that telephone payments are not accepted. Utility Billing is 830-796-3765 and the after-hours emergency number is 830-328-9946.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No pay-by-text enrollment keyword, shortcode, or opt-in sequence is published. Customers can use the Municipal Online portal, portal autopay, or a City bank-draft form.

Mail-in address

City of Bandera Utilities, P.O. Box 896, Bandera, TX 78003. The physical utility office is City Hall, 511 Main Street, Bandera, TX 78003.

Counters, drop boxes, and office hours

Payments may be made at City Hall, 511 Main Street, Bandera, Texas 78003, during regular City Hall hours; the page does not state a complete counter schedule. A 24-hour drop box is on the side of City Hall facing the Library. New connections are completed Monday–Friday, 8:00 a.m.–3:00 p.m., excluding holidays. The City accepts mailed checks, in-person payments, online payments, and automatic bank draft; cash-drop-box use is not documented.

Accepted digital instruments

What you can use online

Municipal Online Payments supports online utility payments and customer-configured autopay. The City also offers an automatic bank draft through its form. Credit cards are accepted online or in person and are subject to a 4% processing fee; card brands and mobile-wallet support are not listed.

2026 transaction pricing

Convenience fees

4% processing fee on credit-card payments made online or in person. No separate ACH fee is published.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Bandera Utilities Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →