Independent U.S. water utility directory · 2026 edition
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Delinquency and service protection

Understand the shut-off process before it reaches your door

The safest time to ask about a past-due balance, payment arrangement, or hardship protection is before the final notice. This page translates the provider’s published rules into a practical checklist.

Notice and timing

How delinquency is handled

Grace period after the due date

Bills are due on the 15th, or the next business day when the 15th is a weekend or holiday. A late fee is assessed the following day; the final payment date is printed on the late/cutoff notice.

Late-fee calculation

The City code describes a gross rate that adds a 10% service charge to the net rate after the 15th. The current utility page does not publish a separate flat late fee. Credit-card payments carry the separate 4% processing fee.

Disconnection timeline

The account is due on the 15th; the late fee posts the next day; a late or cutoff notice states the final payment date and new amount; disconnection begins the morning of the next business day after that final date. A disconnect fee and reconnect fee add $70 total, and all past-due, disconnect, and reconnect charges must be paid before restoration.

Statutory warning protocol

What notice should you expect?

Bandera sends a late notice/cutoff notice after the due date. It identifies the revised amount and the date service will be disconnected. The reviewed current page does not document automated calls, SMS, colored paper, or door-hanger delivery.

If a notice seems wrong

Document the account balance, payment confirmation, notice date, and any household medical or accessibility concern. Then call the provider using the contact information on its official bill or profile before the stated deadline.

Restoring service

Reconnection costs and timing

After nonpayment, a disconnect fee and reconnect fee together add $70. The City does not publish the individual split or a separate after-hours restoration price.

Need a payment arrangement?

Ask before the shut-off date

Tell the customer-service representative that you are responding to a delinquency notice and ask specifically about installment plans, hardship protection, charity referrals, and the amount required to stop the disconnection order.

Customer protection guide

What to do when a bill becomes urgent

A delinquency notice from City of Bandera Utilities Department should be treated as a time-sensitive account document. Read the exact due date, amount required, notice method, and contact instructions on the notice, then compare them with the provider details in this guide.

If you have already paid, gather the confirmation number and posting date. If you cannot pay the full amount, call before the stated shut-off date and ask about arrangements, hardship protections, agency referrals, and the minimum amount needed to pause action.

Keep the conversation specific: ask what will stop the order, when the payment must post, whether a reconnection fee applies, and whether the utility requires a separate request for medical, accessibility, or household-protection status.

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