Payment channels

Pay City of Pasadena, Texas Water Billing Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus (City of Pasadena online water-billing portal and customer portal). Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(888) 647-0085, 24-hour automated Paymentus IVR; Spanish prompts are available by pressing 2. Water Billing's business-hours phone is (713) 475-5566, and the IVR service fee is $3.25 per transaction.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Pasadena's current water-billing pages publish Paymentus online/IVR, automatic ACH draft, bill-pay, paperless billing, and account notification tools, but no text-to-pay short code, keyword, or SMS enrollment steps.

Mail-in address

City of Pasadena Water Billing, PO Box 1337, Pasadena, TX 77501-1337. The City uses the date payment is received, not the postmark date, to determine whether a mailed payment was timely.

Counters, drop boxes, and office hours

Water Billing office, 1202 Southmore, Pasadena, TX 77501: Monday, Tuesday, and Thursday 7:30 a.m.–5:00 p.m.; Wednesday 7:30 a.m.–6:00 p.m.; Friday 7:30 a.m.–1:00 p.m. The City also offers drive-through lanes and a night depository at the City Annex; night-drop payments are processed the next business day. Authorized locations for accounts that are not past due include Fiesta at 1603 Spencer Highway, Food Town at Richey/Harris, Mexico Lindo at 2145 Red Bluff Road, Mi Tienda at Shaver/Spencer, PLS Check Cashers at 6868 Spencer Highway, 3023 Spencer Highway, and 950 East Pasadena Boulevard, and Seller's Brothers at 2311 Strawberry Road. Counter credit/debit payments incur a 4% processing fee.

Accepted digital instruments

What you can use online

Paymentus online and IVR accept electronic card payments; the City separately offers automatic ACH draft from a checking or savings account and ordinary bank bill-pay. The current public pages do not enumerate card brands or digital wallets. Automatic ACH draft is free, but enrollment can take 30–45 days and a returned draft incurs a $30 fee.

2026 transaction pricing

Convenience fees

Paymentus online and IVR payments carry a $3.25 service fee per transaction. A business-hours phone or in-person credit/debit-card payment carries a 4% processing fee. Automatic ACH draft is free; a returned ACH draft incurs $30.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Pasadena, Texas Water Billing Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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