City of Pasadena, Texas Water Billing Department

Provider briefing

How this utility’s billing works

City of Pasadena, Texas Water Billing Department operates as a municipal department serving City of Pasadena municipal water, wastewater, and garbage service area in Harris County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Increasing block structure effective October 1, 2025 under the FY2026 schedule. For a standard residential account, the minimum/first block is $14.04 for up to 2,000 gallons, followed by $3.92 per 1,000 gallons for the next 6,000, $4.57 for the next 2,000, $5.22 for the next 2,000, $6.53 for the next 18,000, and $7.19 above 30,000 gallons. Separate lower blocks apply to qualifying residents age 65 and over.. Bills are generated monthly. accounts are assigned one of four billing cycles based on the first digit of the account number: bills go out on the first, second, third, or fourth thursday of the month. water, sewer, and garbage are combined on the monthly statement., and a typical residential cost reference is For a standard under-65 5/8-inch residential account using 5,000 gallons, FY2026 water is approximately $25.80 ($14.04 through 2,000 gallons plus 3,000 at $3.92), sewer is approximately $23.81 because the City bills 90% of water use (4,500 gallons), and garbage is $33.95, for an estimated combined monthly total of about $83.56. At 7,000 gallons, water is about $33.64, sewer about $30.84 on 6,300 billable gallons, and garbage $33.95, or about $98.43. The official minimum combined bill is $62.02; special senior rates are lower.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Residential sewer is billed on 90% of metered water use. The FY2026 sewer schedule is $14.03 for up to 2,000 billable gallons, $3.91 per 1,000 for the next 5,000, $4.57 for the next 2,000, and $5.22 above 9,000 billable gallons. Sewer is included on the monthly water bill; there is no published winter-average calculation for this municipal system.

Meter and infrastructure notes

The Water Billing Department is responsible for meter reading for approximately 36,000 accounts. Pasadena's public leak page instructs customers to compare meter readings several hours apart and check the fine-flow indicator; the City also offers a meter-accuracy test for a $50 advance fee, refunded if the meter is inaccurate outside AWWA standards. Current public pages do not identify an AMI/AMR vendor, remote-transmission interval, or universal route schedule, so the exact meter-reading technology remains not publicly stated in the published 2026 customer materials.