City of Tyler Water Utilities (TWU) / Water Business Office

Provider briefing

How this utility’s billing works

City of Tyler Water Utilities (TWU) / Water Business Office operates as a municipal department serving Tyler. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Uniform volumetric rate by thousand gallons with a fixed monthly meter-size base charge. Tyler moved from a declining rate structure to a uniform structure in 2022. For an inside-city 5/8-inch residential meter, the current code rate effective October 1, 2024 is $18.30 per month plus $3.75 per 1,000 gallons; outside-city customers are generally billed under a 150% contract schedule. The bill also carries the current $26.17 regulatory-compliance fee, a residential stormwater charge equal to 7% of combined water/sewer/irrigation charges capped at $25, and solid-waste charges.. Bills are generated monthly. the february 2026 service agreement requires regular monthly payment by the due date shown on the bill, and the tyler code describes monthly meter reads and monthly billing., and a typical residential cost reference is For an inside-city 5/8-inch residential account using 5,000 gallons, the current water charge is about $37.05 ($18.30 base plus $18.75 usage) and sewer is about $43.90 ($23.40 base plus $20.50 usage), before the $26.17 regulatory-compliance fee, stormwater, trash, tax, and any optional services. Including the published residential stormwater calculation and the $23.57 trash charge, a planning estimate is approximately $136-$138 per month before variable taxes/franchise or fuel charges. At 7,000 gallons, the comparable planning estimate is approximately $153-$155. These are estimates, not a guaranteed bill, and exclude unusual irrigation, recycling, special collection, EMS, Lake Tyler, or other account-specific lines.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Residential sewer is billed from metered water use and capped at 10,000 gallons. For an inside-city 5/8-inch meter, the current minimum sewer charge is $23.40 per month and the volumetric sewer rate is $4.10 per 1,000 gallons for the first 2,000 gallons and the next 23,000-gallon block, with lower rates for very large users. Thus a 5,000-gallon month is approximately $23.40 plus $20.50, or $43.90, before other bill lines. Tyler's public current materials do not describe a winter-average sewer formula; customers should contact the Water Business Office if irrigation or a billing error appears to distort the water-based sewer calculation.

Meter and infrastructure notes

Tyler reads and bills residential meters monthly. The City is replacing problem meters with Neptune water meters equipped with Advanced Metering Infrastructure (AMI), allowing remote reads without opening the meter box; the 2024 program announced 8,000 replacements and an ongoing replacement schedule, with Core and Main as contractor and Tex Specialty Services as subcontractor. The public materials do not promise a universal hourly transmission interval, but the AMI system is designed to communicate usage remotely and supports the City's newer account/usage-management modernization. Customers should use the portal or call the Water Business Office if a transmitted read appears inconsistent.