Notice and timing
How delinquency is handled
Grace period after the due date
No separate grace-period day count is published. The due date printed on the monthly bill is the payment deadline; the February 2026 service agreement says failure to pay on time may result in late fees and/or termination, and the current fee schedule charges a late-notice fee when a late notice is generated.
Late-fee calculation
The current published Tyler fee schedule does not state a percentage late penalty. It lists a $15 late-notice fee when the notice is generated, a $50 delinquent-disconnection fee, a $35 returned-payment fee, and a $50 same-day expedited fee. A customer remains responsible for the full past-due balance and all applicable charges; the service agreement also permits Tyler to deny a new account or transfer until past-due amounts on a prior account are paid.
Disconnection timeline
The current City code permits Tyler to disconnect water and/or sewer when a bill is not paid when due, but it does not publish one universal calendar day count from the due date to physical shutoff. The customer must pay the full delinquent amount and the applicable disconnect/restoration fee before service is restored. A sewer disconnection also carries a hearing opportunity under the code, so a customer disputing the basis should contact the Water Business Office promptly rather than rely on an assumed grace period.