Payment channels

Pay Lakeway Municipal Utility District

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as LMUD’s hosted My Account/Quick Pay portal; the current public page redirects customers to the payment portal and WaterSmart account services.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

512-261-6222 for one-time card or bank-draft payments during regular customer-service hours; a separate automated IVR number is not published.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No confirmed Lakeway MUD text-to-pay keyword or SMS enrollment workflow is published. Customers can use online Quick Pay, phone payment, bank draft, or card autopay; WaterSmart provides usage alerts but is not documented as a text-to-pay service.

Mail-in address

Lakeway Municipal Utility District, 1097 Lohmans Crossing, Lakeway, TX 78734. The district publishes this office address for customer service, forms, and mailed or delivered payment correspondence; the reviewed pages do not show a separate lockbox remittance address.

Counters, drop boxes, and office hours

LMUD customer service office, 1097 Lohmans Crossing, Lakeway, TX 78734. The district accepts major cards including Visa, MasterCard, and American Express, bank draft, and cash with limited change; current office hours are not stated on the reviewed rate pages and should be confirmed by phone. The district warns against third-party payment sites.

Accepted digital instruments

What you can use online

LMUD accepts Visa, MasterCard, American Express, credit/debit cards, bank draft/ACH, and online Quick Pay. Bank-draft autopay has no extra fee; card autopay and card transactions carry the published convenience charge. Apple Pay and Google Pay are not listed.

2026 transaction pricing

Convenience fees

$2 automatic convenience fee for each credit- or debit-card transaction, including card autopay, beginning with the December 2022 bill cycle; cash, check, and ACH/bank-draft payments have no additional convenience fee according to the current customer page.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Lakeway Municipal Utility District and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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