Independent U.S. water utility directory · 2026 edition
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Delinquency and service protection

Understand the shut-off process before it reaches your door

The safest time to ask about a past-due balance, payment arrangement, or hardship protection is before the final notice. This page translates the provider’s published rules into a practical checklist.

Notice and timing

How delinquency is handled

Grace period after the due date

No day-based grace period. Bills are due on the 20th of even-numbered months; if the due date falls on a weekend or holiday, it moves to the next business day. A 10% late charge applies after the due date.

Late-fee calculation

A late charge of 10% of the customer’s bill is added each billing period when payment is not received by the due date and continues each billing period while the delinquent amount remains unpaid. A returned or failed payment also incurs the applicable failed-payment fee under the current rate order.

Disconnection timeline

LMUD’s published calendar sends bills around February, April, June, August, October, and December 1; payment is due on the 20th; shutoff is scheduled for March 10, May 20, July 10, September 10, November 10, or January 10 respectively, at 8:01 a.m. If a shutoff date is a weekend or holiday it moves to the next business day.

Statutory warning protocol

What notice should you expect?

The district states that service-termination notices are sent by email, mail, and/or phone by the business day following the due date. The bill cycle page publishes the next shutoff date, but no colored notice or door-hanger sequence is described.

If a notice seems wrong

Document the account balance, payment confirmation, notice date, and any household medical or accessibility concern. Then call the provider using the contact information on its official bill or profile before the stated deadline.

Restoring service

Reconnection costs and timing

$50 nonpayment/reconnection fee; $100 when reconnection is requested after hours, according to the district’s current customer warning. The full delinquent balance and applicable charges must be paid before service is reestablished.

Need a payment arrangement?

Ask before the shut-off date

Tell the customer-service representative that you are responding to a delinquency notice and ask specifically about installment plans, hardship protection, charity referrals, and the amount required to stop the disconnection order.

Customer protection guide

What to do when a bill becomes urgent

A delinquency notice from Lakeway Municipal Utility District should be treated as a time-sensitive account document. Read the exact due date, amount required, notice method, and contact instructions on the notice, then compare them with the provider details in this guide.

If you have already paid, gather the confirmation number and posting date. If you cannot pay the full amount, call before the stated shut-off date and ask about arrangements, hardship protections, agency referrals, and the minimum amount needed to pause action.

Keep the conversation specific: ask what will stop the order, when the payment must post, whether a reconnection fee applies, and whether the utility requires a separate request for medical, accessibility, or household-protection status.

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