Payment channels

Pay Parkersburg Utility Board

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Municipal Online Payments; the PUB payment page links customers to online credit-card payment, while the underlying hosted processor is not identified in the reviewed PUB text.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

855-709-2406; PUB identifies this as its 24-hour automated pay-by-phone system and instructs callers to have the account number and card available.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The official PUB payment page lists online, phone, mail, in-person, drop-box, and direct-debit options but no text-to-pay enrollment keyword or short code.

Mail-in address

Parkersburg Utility Board, P.O. Box 1629, Parkersburg, WV 26101-1629; include the payment stub and account number, and do not mail cash.

Counters, drop boxes, and office hours

PUB billing office, 1919 Garfield Avenue, Parkersburg, WV 26101, Monday-Friday 8:00 a.m.-4:30 p.m. Check and money-order payments are accepted at the counter. Drop boxes are available at 1919 Garfield Avenue and Government Square, #1 Municipal Building, including after-hours and weekend drop-off; PUB also offers direct debit from a checking account.

Accepted digital instruments

What you can use online

Online and automated phone payments accept Visa, MasterCard, or Discover credit cards. PUB also offers Direct Debit Payment from a checking account; the reviewed page does not identify Apple Pay, Google Pay, or other wallets.

2026 transaction pricing

Convenience fees

$1.25 per transaction through the Municipal Online hosted payment route, as displayed by the online payment service; the PUB page itself does not publish a separate e-check fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Parkersburg Utility Board and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →