Payment channels

Pay City of Cheyenne Board of Public Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Core Business Technologies (CoreBT Pay). Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The reviewed current BOPU pages provide a customer portal and bank-draft payment path but do not publish a separate automated telephone card-payment number. Customer service is (307) 637-6460 during weekday office hours.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

BOPU’s new Customer Portal provides a text2pay option. Customers create a portal using the account number and customer ID printed on the bill, add the utility account, and opt into text notifications or text payment within the portal. The reviewed official page does not publish a keyword or short code; merchant service fees apply to portal payments.

Mail-in address

City of Cheyenne Board of Public Utilities, 2416 Snyder Avenue, Cheyenne, WY 82001. Customers should use the remittance address on the current bill if it differs from the physical office address and allow postal time before the due date.

Counters, drop boxes, and office hours

The BOPU customer-service lobby is at 2416 Snyder Avenue, Cheyenne, Wyoming 82001, and is open Monday through Friday from 9:00 a.m. to 4:00 p.m. Customers may use the lobby for account assistance and payment arrangements; the reviewed current pages do not publish a complete drop-box list or a separate counter schedule. Bank-draft enrollment can be completed through the BOPU form using a checking or savings account.

Accepted digital instruments

What you can use online

The Customer Portal supports credit cards, debit cards, ACH bank transfers, automatic payments, and text2pay. A separate BOPU bank-draft option withdraws from a valid checking or savings account with no service fee. Customers can also receive email or text due-date reminders and manage multiple accounts through the portal.

2026 transaction pricing

Convenience fees

Portal payments include a $2.95 service fee; ACH payments made through the portal incur a $0.50 service fee. Separate BOPU bank-draft payments from a valid checking or savings account have no service fee. The current page does not identify card-brand-specific charges beyond the $2.95 portal fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Cheyenne Board of Public Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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