Public Water Authority
City of Cheyenne Board of Public Utilities
Serving Cheyenne, Warren Air Force Base, South Cheyenne Water and Sewer District, and approved Laramie County customers
Population served
The BOPU serves the City of Cheyenne, Warren Air Force Base, South Cheyenne Water and Sewer District, and additional residential, commercial, and ranch customers; its planning materials estimate a service population well above 75,000.
State system code
FIPS 56
Billing frequency
Approximately monthly; BOPU explains that average water bills are based on 30 days, with the exact period depending on holidays and meter-reading alignment. The bill identifies previous and current meter-reading dates and the billed usage quantity.
Provider briefing
How this utility’s billing works
City of Cheyenne Board of Public Utilities operates as a public water authority serving Cheyenne, Warren Air Force Base, South Cheyenne Water and Sewer District, and approved Laramie County customers. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing-block tier structure plus meter-size monthly service fee. Effective October 1, 2025 and still current before the announced October 1, 2026 adjustment, single-family residential water is $5.82 per 1,000 gallons for the first 6,000 gallons, $7.18 for the next 18,000, $8.93 for the next 18,000, and $11.12 above 42,000. Outside-city rates are 1.5 times inside-city rates; BOPU announced a 3% monthly service-fee increase effective October 1, 2026.. Bills are generated approximately monthly; bopu explains that average water bills are based on 30 days, with the exact period depending on holidays and meter-reading alignment. the bill identifies previous and current meter-reading dates and the billed usage quantity., and a typical residential cost reference is For a typical 5/8- or 3/4-inch inside-city meter, the October 2025 water service fee is $11.02 and the sewer service fee is $8.85. At 5,000 gallons, the first water tier produces about $29.10, and residential sewer usage at the published $6.74 per 1,000 gallons produces about $33.70, for an estimated water-and-sewer total of $82.67 before the city assessment, solid waste, or other charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential sewer has a meter-size monthly service fee plus a volumetric charge. The current residential sewer rate is $6.74 per 1,000 gallons, and BOPU describes the sewer amount as the water that drains from the property into the sanitary system; the bill’s usage quantity is used for the calculation. The customer’s property type and service location control whether residential, commercial, industrial, or outside-city rates apply.
Meter and infrastructure notes
BOPU uses property water meters and provides consumption history and graphical comparisons in the Customer Portal. The bill identifies meter number, previous/current dates, multiplier, usage quantity, and consumption history; BOPU also states that its metering system can monitor and flag extreme overuse. The reviewed pages do not name an AMI vendor or promise an hourly transmission interval.
Emergency water support
Report a leak or water emergency
Call (307) 637-6471, the BOPU water-and-sewer emergency line available 24 hours a day, seven days a week, for water leaks, sewer backups, main breaks, or urgent service problems. Customer-service and billing questions go to (307) 637-6460 Monday through Friday, 9:00 a.m. to 4:00 p.m.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Cheyenne, Warren Air Force Base, South Cheyenne Water and Sewer District, and approved Laramie County customers
City of Cheyenne Board of Public Utilities is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.